SSFC Crest Mug

All orders are collected from the club shop — there's no delivery. We'll email you as soon as your order is ready to collect.

This policy covers club merchandise bought through this website. Official kit bought from the hummel kit store is covered by that store’s own returns policy.

Changed your mind?

You have 14 days from the day you collect your order to tell us you’d like to return something, and a further 14 days to get it back to us. Items must be unused and in their original condition, with tags and packaging intact. Trying something on as you would in a shop is fine.

Items we can’t accept back (unless faulty)

• Personalised or made-to-order items, such as printed names and numbers
• Sealed hygiene items, such as underwear and socks, once the seal is broken

How to return an item

In person: bring the item and your order number to the club shop during any collection time listed on our website.

By post: send it to South Shields FC Club Shop, Wolf Competitions Stadium, Shaftesbury Avenue, South Shields, Tyne & Wear, NE32 3UP, with your name and order number. Return postage is at your own cost unless the item is faulty, so we recommend a tracked service.

Refunds

We’ll refund you to your original payment method within 14 days of receiving the item back. If you’d prefer a different size or item, we’re happy to swap it, subject to stock.

Faulty or incorrect items

If something is faulty or isn’t what you ordered, contact us at [email] with your order number and a photo. Within 30 days of collection you’re entitled to a full refund. After that, we’ll repair or replace the item, or refund you if that isn’t possible. We’ll cover any return costs for faulty or incorrect items.

Uncollected orders

We’ll hold your order for 60 days from our “ready to collect” email. If it hasn’t been collected by then and we haven’t been able to reach you, we’ll cancel the order and refund you in full.

This policy doesn’t affect your statutory rights.